General
Q. What is Norton 360? A. Norton 360 is an award-winning, all-in-one protection solution that enables customers to feel safe and secure while conducting all their everyday computing activities. Norton 360 has won the Editor’s Choice awards from PC Magazine, CNET, and Laptop Magazine. It offers comprehensive protection for your computer, your identity, and your data with unparalleled performance, effectiveness and usability. Norton 360 delivers a full circle of protection including:
- PC Security with industry-leading virus, spyware, and firewall protection
- Identity Protection to protect against stolen logins and passwords, and phishing web sites
- Network Management to monitor security status across wireless and wired networks
- Automatic Backup to safeguard important files
- PC Tuneup to keep your computer running at peak performance
- One Click Support to solve problems quickly and easily
Norton 360 delivers these benefits without sacrificing PC performance, and provides peace of mind through a non-intrusive, reassuring user experience that automatically handles issues in the background. Delivered as an annual subscription for up to 3 PCs, Norton 360 automatically installs both definition updates and product upgrades, protecting you from the latest threats via the world’s largest Internet security network.

Q. Who should use Norton 360 v2.0? A. Norton 360 is targeted for a broad audience of active computer users who engage in all kind of computing and online activities. Norton 360 is tailored to provide maximum protection without interrupting users or sacrificing performance. Norton 360 v2.0 has been enhanced to appeal to both novice and advanced users.

Q. How does Norton 360 v2.0 compare to competitive offerings? A. Norton 360 stands out from competitive offerings along several dimensions:
- Effective, Multi-Layered PC Security: Norton 360 provides comprehensive protection against the latest threats by using several different layers of security technologies including signature-based and behavioral based antivirus and antispyware, silent firewall, intrusion prevention, Browser Protection, vulnerability assessment. Symantec is the only security vendor to receive 34 consecutive Virus Bulletin 100 awards.
- Anti-Phishing Protection: Norton 360 protects consumers by integrating identity protection technology into both Internet Explorer and Firefox browsers to detect and prevent phishing attacks, as well as to authenticate trusted brand name web sites. Norton 360 stops phishing attacks at the point of vulnerability with can’t miss user notification.
- Password Security: Norton 360 protects users during the everyday task of entering login and password information into various web sites. It conveniently collects login credentials and ensure that you don’t submit your information to a suspicious site.
- Flexible Backup: Norton 360 automatically protects your electronic content, providing users with tremendous flexibility in choosing what to backup, where to backup, and when to backup. It discovers any new files or media content and backs up that data in real time to the widest range of local and online backup locations. The online backup option minimizes user intervention by conveniently storing data to secure online storage servers. In addition, Norton 360 make it very clear within Windows which files are backed up and which are pending backup.
- Automated Tuneup: Norton 360 automatically optimizes your PC performance by running. In addition, Norton 360 supports registry cleaning for users who also want to clear unneeded registry entries. A diagnostic report provides a quick, convenient way to view key system information for troubleshooting.
- Superior User Experience: Norton 360 delivers a simplified user experience with at-a-glance status information and through its Background Scheduler. Norton 360 intelligently and automatically addresses problems quietly in the background, and also provides embedded support if users need additional help.
- Backed by Symantec’s Security Response Network: Norton 360 is backed by the world’s most robust Global Intelligence Network of security operation and response centers. This infrastructure allows Symantec to detect and combat the latest threats.
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Q. What is new and enhanced in Norton 360 v2.0? A. Norton 360 version 2.0 includes a number of new features and enhancements based on listening to user feedback and evolving our all-in-one protection suite to stop the latest threats. A quick snapshot of the new and enhanced feature highlights are listed below.
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Enhancements |
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Browser Protection - Browser Protection secures your web browser against drive-by downloads from malicious web sites by plugging common vulnerabilities in Internet Explorer
Identity Safe - Identity Safe provides you with a convenient and secure way to manage and submit logins, passwords and other private information during web browsing. Identity Safe automatically detects, stores and secures logins and passwords, and also supports different Identity Cards such as an anonymous profile for unfamiliar sites, a corporate profile for business purchasing, or a social profile for dating sites.
Network Management
- Network Map - The Network Map provides you with a visual picture of your network and each device that is connected to it. Users can remotely monitor the security status of other Norton-protected PCs via the Network Map
- Wireless Security - Wireless Security helps you determine whether your connected wireless network is secure or not secure.
- Trust Controls - Trust Controls allows you to change the firewall settings governing access authorization from within the Network Management console.
Scan, then Shutdown – Norton 360 allows users to time-shift their tasks by providing an option to shutdown their PC upon completion of a scan, backup or tuneup.
Backup Destination Support – Extends backup destination support to Blu-ray and HD-DVD optical disc formats as well as to iPods. Multiple Norton 360 backups can now use the same shared network drive.
Backup Status Indicators – Clearly identities which files have been backed up, which are pending backup and which are excluded from backup.
Backup File Preview – Users can simply click on the Preview button to view and confirm the content of a selected backup file.
Registry Cleanup - Registry Cleanup helps optimize Windows performance by removing unneeded registry files.
Diagnostic Report - The Diagnostic Report collects detailed system information from various parts of the Windows OS and delivers it to you in a saveable, printable format. This efficient system snapshot facilitates troubleshooting and tech support calls when issues arise.
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Norton 360 User Interface
- Quick Tasks - Users can access Quick Tasks from the Main user interface to take action in a single click.
- Settings & Quick Controls - Tasks and Settings have been separated to provide more direct navigation to configuration options. The Quick Controls panel on the Settings page provide easy access to commonly used settings.
- Product Feedback – Norton 360 includes a product feedback mechanism for users to submit feedback directly to the Symnatec development
Phishing Protection and Web Site Authentication for Firefox – Extends detection of fraudulent and verification of legitimate sites to the Firefox browser
Smaller, Quicker Norton Toolbar – Shrinks the screen real estate of the Norton Toolbar and accelerates phishing detection capabilities.
Right-Click to Scan/Add to Backup - In addition, Norton 360 has more tightly integrated with Windows to allow users to simply right-click on a particular file to scan it for threats or to add it or exclude it from backup.
Restore Search – Enhances the search capability for restoring files from backup to include file types, wildcards, and folders
Bandwidth Throttling – Provided automatic throttling of network bandwidth to allow online backup in the background without interrupting a user
Browser Cleanup - Identifies and removes any unnecessary clutter on your disk such as Windows Temp files, Internet Temp files, Internet History files, and Internet cache files in both Internet Explorer and Firefox browsers.
Settings Migration – Migrates common settings such as backups, passwords, quarantined items during overinstalls.
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Q. How does the Norton 360 subscription work? A. Licensed as a subscription service for up to 3 PCs, Norton 360 provides users with the rights to use and receive product for the term of the subscription. Typically, Norton 360 will be offered to users in one-year terms and will prompt users to auto-renew before their subscriptions expires. As long as their subscription is valid, users are eligible for and will receive any product upgrades or content updates (virus and spyware definitions) automatically.

Q. I am a current Norton 360 subscriber. How can I receive an update for Norton 360 Version 2.0? A. If you are a current Norton 360 subsrciber, click here to update to Norton 360 Version 2.0. As long as the Norton 360 subscription is valid, users are eligible for and will receive any product upgrades or content updates (virus and spyware definitions) automatically.

Q. What are the system requirements for Norton 360 Version 2.0? A. Norton 360’s minimum system requirements are listed below:
System Requirements
- Operating system: Windows® XP Home/XP Pro/XP Media Center Service Pack 2 or later, Windows Vista®** Home Basic/Home Premium/Ultimate/Business/Starter Edition
- Phishing Protection feature requires Microsoft® Internet Explorer® version 6.0 or later or Firefox® version 2.0 or later
- Email scanning supported for POP3-compatible email clients
- Online backup feature requires high-speed Internet connection
Hardware Requirements
- 300 MHz or faster processor
- 256 MB of RAM minimum
- 300 MB of free hard disk space
Required for All Installations
- Standard Web browser
- DVD-ROM or CD-ROM drive
- Internet connection
**Additional Windows Vista requirements
- Must meet minimum Windows Vista operating system requirements
- Phishing Protection feature available only on 32-bit Internet Explorer
Q. Will Norton 360 work with existing Norton products? A. Norton 360 encompasses the functionality of most existing Norton products including Norton AntiVirus, Norton Internet Security, Norton Confidential, Norton Password Manager, and various flavors of Norton SystemWorks. Norton 360 will co-exist with Norton Ghost, Norton Save and Restore, Norton AntiBot, and PCAnywhere. Norton 360 will also prompt Norton Add-on Pack users to upgrade to the latest version of the Norton Add-on Pack. Norton 360 will detect and uninstall certain Norton products with redundant functionality in order to provide its seamless user experience.

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Norton 360 Comparison
Q. How does Norton 360 compare to Norton Internet Security? A. While Norton Internet Security provides "essential security" when computing online, Norton 360 extends "comprehensive protection" to digital music, photos, and files, and maintains PC performance with tune-up functionality. Norton 360 and Norton Internet Security provide the same essential security for antivirus, antispyware, firewall, intrusion prevention, and security inspector. Norton 360 also incorporates the Background Scheduler feature which allows Norton 360 to work on threats, backups, and tune-ups quietly when users are not engaged with their computers.

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