a. The parental control software is part of an "add-on pack", or a set of optional features, for both Norton Internet Security or later and Norton 360. Anti-spam software is also included. Owners of either product can download and install the "add-on pack" software for free. Here is a page where you can learn more about the parental controls and antispam software, as well as a link to download them:
http://www.symantec.com/en/uk/norton/products/overview.jsp?pcid=is&pvid=naop1.

a. Cyber bullying is a nasty phenomenon wherein people use electronic communication to harm others. With so many kids using email, social networking, even texting from cell phones, there is more direct communication than ever before. Unlike offline forms of communication, such as telephone conversations, however, these "chats" and "messages" are being digitally stored somewhere. So, they can be forwarded to someone other than the original recipient, they can be edited to distort the communication, and they can be published to different places (such as to a blog or MySpace page). Once the communication is "out there," you have lost control of it.

b. Teach your children to be thoughtful with their words and to consider how a message might be abused or altered. Discuss with children the need to watch their words and deeds and consider the feelings of others.

c. Should your children be the victim of cyber bullying, talk with them about the event and discuss how to cope with it. Involve teachers and administrators at their school, possibly in a general sense, to educate them about the issue. Don't hesitate to contact other parents about it either-they may have no idea what is going on. Children should be empowered by technology, not made victims of it.

a. Passwords are multiplying like rabbits! Each one is more complicated than the next. It's hard for anyone to stay on top of them and retrieve them when needed. So how do you manage them? There are some computer applications that manage passwords, and some browsers now feature the ability to store passwords. It's very insecure to keep track of passwords on computer lists, paper notes next to the computer, and so forth.

b. Here's one way to manage passwords. Pick a single master password that you'll be able to remember and customize that password for different Web sites. The first step is to choose a good master password. By using more than six characters and some combination of letters and numbers (rather than real words) your password won't be easily guessed by a computerized password-cracking program. For example, a strong master password might be something like "M2danS&S" (which happens to be an acronym for "My 2 dogs are named Sandy & Scout"). If you were to always start with that password and add a letter to the first letter of the site you are on (for example, on Amazon it would be "M2danS&SA"), you will have created unique, strong passwords that, most importantly, you can remember.

Many ISPs do offer increased levels of protection to help you manage your online safety. But a consumer, you have to select these programs and understand what is left for you to manage yourself. Many of the services from ISPs require separate downloads, higher priced subscriptions, and ongoing management. Some even describe their service as "reinforcing" traditional security software. For more information on products you can buy online safety, go to: www.norton.com/uk.