Altiris Helpdesk Solution
| Altiris Helpdesk Solution is a powerful incident management tool that allows you to ensure availability and raise service levels while reducing costs. Designed for quick implementation, it enables you to realize immediate benefits. Helpdesk Solution is built on the Altiris Notification Server architecture and is fully integrated with other Altiris components such as asset management, CMDB, remote control, and Web-based administration tools. |
Trialware Purchasing Data Sheet (PDF) |
Key Features
- Built-in workflow to automatically assign and escalate tickets to the proper Helpdesk technicians
- Reports provide dashboard of information, including incidents assigned to or owned by you.
- Integrated server and site monitoring
- Integrates easily with other data sources, including Microsoft Active Directory and Systems Management Server
Key Benefits
- Complete incident management and resolution capabilities right out of the box
- Web reports ensure quality of service and efficient IT operations
- Easy to install, implement and maintain
- Conforms to common IT standards for security, manageability, scalability and usability
